Return Policy

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• Factory-sealed products can be returned at no penalty within 7 days of receipt, or up to 30 days of receipt with a restocking fee applied.*
• Authorized returns can be dropped off at 214 Greenwood Ave at no additional cost. A retrieval fee may be applicable if My Appliance Store is required to retrieve the product.
• All damages must be reported within 48 hours of pickup or delivery.
• All products have a minimum of one year manufacturer's warranty (some exceptions may apply). 
• All product defects or recalls are subject to manufacturer’s warranty
• All defects will be inspected by a factory technician prior to Returns Authorization to assess the issue
• All returns and exchanges must be authorized in writing prior to drop-off or pickup of products.
• No returns or exchanges on used or installed products.
• All authorized returns or exchanges must have original packaging.
• *All ventilation products are final sale. 
• All authorized returns and exchanges on undamaged products that have been opened, and not used, are subject to 25% restocking fee plus applicable delivery charges.
• Any units that are approved for a return or exchange must be returned to My Appliance Store within 3 days of the approval date. Failure to return the item within 3 days will void the original approval and any return/exchange request will need to be resubmitted for review.
• Please note this Returns Policy does not apply to returns related to service or repair issues. If you would like to request a return due to a service or repair issue, please refer to the applicable warranty terms and conditions.  

My Appliance Store Reserves the right to refuse or decline the return of any products.